Terms and Conditions
The terms that apply when you book with or visit the salon.
Last updated September 2026
Appointments
An online request is not an appointment until we confirm it by text or phone. Prices are in US dollars, payable at the salon after the service; tax is added where applicable.
Pricing
Menu prices are starting prices for average length and density; additions for long or thick hair are quoted at consultation. The September offer is governed by the September Offer Terms page.
Results and redos
Results depend on hair and skin history; we may recommend a different service or decline one we believe would cause damage. Redo requests within 7 days are honored at no charge; see the Cancellation Policy.
Website
Content belongs to The M Factor Style Company and may not be reused commercially. We may update these terms; continued use means acceptance.
Governing law
North Carolina law governs; disputes are heard in Mecklenburg County.
Contact
The M Factor Style Company, 210 E Trade St, Charlotte, NC 28202. Phone (980) 272-1115, email [email protected].